Cancellation & Refund Policy

Custom figurines

Designing in our studio is free. You pay only when you approve a design and place an order.

When you approve a design you confirm that you are happy with the likeness, outfit and pose shown. The printed figurine follows the approved design, with the limits explained at approval: solid colours, simplified fine details, small pose changes for stability and visible layer lines.

Before we start modelling your figurine you can cancel for a full refund. We usually start within 24 hours of payment, so please contact us quickly.

After production has started and before dispatch you can still cancel, but we keep a production fee of ₹TODO per figurine and refund the rest.

Once a figurine has been dispatched it can't be cancelled or returned, because it is made only for you.

Catalog products

Unused catalog products that are not personalised can be returned within TODO days of delivery. Personalised items (with your name or text) can't be returned unless they arrive damaged or wrong.

Damaged, wrong or missing items

If your order arrives broken, a person or pet is missing, the base text or size is wrong, or the colours or pose don't match your approved design, we will reprint and reship it free.

Tell us within 48 hours of delivery at hello@droolart.in or on WhatsApp, with photos. For damage in transit, please also send an unboxing video.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Banks usually take 5–7 working days to show the money in your account.