Privacy Policy

What we collect

Your name, email, delivery address and WhatsApp number. We ask for an Indian WhatsApp number before you upload photos to our studio, so our designer can reach you about your design and order.

Photos you upload to our studio, your design notes and the concept images we create from them.

Payment details are handled by Razorpay. We never see or store your card or bank details.

Basic usage data (pages visited, device type) through analytics tools, to improve the site.

Why we use it

To create your figurine design, make and deliver your order, send you order updates, give you an invoice and answer your questions.

We do not sell your data. We don't use your photos for marketing unless you tick the gallery consent box.

Who processes your data for us

Supabase (database and file storage), our AI image provider (to generate concept designs from your photos), Razorpay (payments), Shiprocket and its courier partners (delivery), our email provider (order emails) and Google/Meta analytics.

How long we keep your photos

We delete your uploaded photos 30 days after your figurine is delivered, and photos for designs you never ordered after 30 days without activity. You can delete your photos yourself from your account at any time before you pay.

We keep order and invoice records for as long as tax law requires.

Your rights

You can ask to see, correct or delete your personal data by emailing grievance@droolart.in. Our grievance officer is TODO: name. We reply within 30 days.